CitiPower
Report a streetlight fault

Select a streetlight to report a fault.

If the fault is related to a damaged pole or a possible safety hazard, please call our 24 hour service line - CitiPower 13 12 80 or Powercor 13 24 12 or United Energy 13 20 99 to report this fault.

Thanks for keeping the community well lit and safe.

Search for a streetlight using an address or the streetlight number below.
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Streetlight number
An unexpected error occurred when attempting to submit the fault. Please reload the page and try again.

A fault type is required.

Please call our 24 hour service line - CitiPower 13 12 80 or Powercor 13 24 12 or United Energy 13 20 99 to report this fault.
We need to know if this the closest light to your property?
We need to know if you want to be emailed when the light is repaired.

* Contact details are required when reporting multiple lights not working

A valid first name is required.

A valid last name is required.

A valid email address is required.

Please enter a valid phone number.

Select all the streetlights which are not working. Please note that You can select maximum 10 lights in a single Report.

Thanks for keeping the community well lit and safe.

success
Maximun 10 lights can be selected in a single fault report. If You want to raise fault for more than 10 lights, Please raise another fault request for remaining lights.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
success
Thanks. Your faulty streetlight report was successfully submitted, and we're endeavouring to repair the streetlight within 7 business days.
Your reference number is

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
success
Thanks. You have reported a security light. After confirming that the account is active, we will endeavour to repair the security light within 7 business days.
Your reference number is

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
A fault was reported on and we're endeavouring to repair the streetlight within 7 business days.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
This is a security light. A fault was reported on and after confirming that the account is active we will endeavour to repair within 7 business days.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
A fault was reported by patrol on and we're endeavouring to repair the streetlight by .

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
This streetlight is not maintained by CitiPower, Powercor or United Energy. Please contact your Council or VicRoads.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
As requested by Council, this streetlight has been removed from service until further notice.

Thanks for taking the time to help keep the community well lit and safe.

Pole has multiple lights

Please select the light at fault

Streetlight number
caution
This streetlight is managed by CitiPower, Powercor or United Energy and will be connected at a future date.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
Please call our 24 hour service line - CitiPower 13 12 80 or Powercor 13 24 12 or United Energy 13 20 99 to report this fault.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
A temporary lantern is currently used for this streetlight. We are waiting on the Council to provide replacement for a new non-standard lantern. Please contact the Council if you need the new lantern to be erected as soon as possible.
To report a fault on the temporary lantern, please select the Report fault link.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
A fault has been reported on this streetlight. We have identified that the repairs for this streetlight are complex and therefore will take some time before it can be put back into operation again.
We apologise for any inconvenience this may have caused.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
A temporary lantern is currently used for this streetlight. We are waiting on the Council to provide replacement for a new non-standard lantern. Please contact the Council if you need the new lantern to be erected as soon as possible.
A fault on the temporary lantern was reported on and we're endeavouring to repair the streetlight within 7 business days.
We apologise for any inconvenience this may have caused.

Thanks for taking the time to help keep the community well lit and safe.

Streetlight number
caution
A fault has been reported on this streetlight. However this streetlight is not maintained by CitiPower, Powercor or United Energy. Please contact your council or VicRoads to get this faulty light repaired.

Thanks for taking the time to help keep the community well lit and safe.

Legend

Citipower / Powercor Light
United Energy Light
Out of service / Removed from service
Proposed
Watchman Light Citipower / Powercor
Watchman Light United Energy
Non CitiPower / Powercor / United Energy